Warranty
Built for Life: Structural & Lighting Warranty
At Mockula, we design products to last. Our warranties reflect our commitment to quality and your peace of mind.
1. Structural Frame Warranty (10 Years)
Coverage:
- Outdoor furniture frames and kiln-dried hardwood frames are backed by a 10-year structural warranty for residential use.
- Covers defects in materials, welding, or structural integrity.
2. Lighting Fixtures Warranty (3 Years)
Coverage:
- All lighting fixtures (including built-in lights) are covered by a 3-year limited warranty.
- Protects against electrical malfunctions, finish defects, or premature component failure.
What’s Covered (All Warranties)
- Manufacturing or material flaws.
- Functional failures under normal use.
What’s Not Covered
- Damage from misuse, accidents, modifications, or improper maintenance.
- Normal wear and tear (fading, minor scratches, natural wood patina).
- Consumables (bulbs, batteries, replaceable parts).
- Acts of nature (extreme weather, fires, floods).
How to Claim Warranty Service
- Contact Us: Email [email protected] with:
- Order number
- Photos/videos of the issue
- Brief description of the defect
- Assessment: Our team will review within 3 business days.
- Resolution: Approved claims receive free repairs, replacement, or prorated refunds (based on product age and condition).
Key Terms
- Warranty applies only to the original purchaser for residential use.
- Valid only in the contiguous U.S. (48 states).
- Proof of purchase (order number or receipt) required.
- Warranty resets only for replaced products, not repaired ones.